We speak to many freight and supply chain companies about client feedback, specifically how they obtain it and then how they act on it. You may, or m…

This is a fantastic question which has been asked for many years. 

Take Hal, from 2001: Space Odyssey, the smooth talking, velvety toned artificial …

Does your freight company have an app? If so, what does it do?

Hopefully it is adding value to your business and proving itself as a means to connect…

As a consumer, I can’t bear poor customer services. Even worse, is a poor customer services chat bot. This was one of the main drivers behind develop…

I am sure as an owner of a freight or supply chain company, client feedback is very important. You want to understand how your customer feels, learn …

It is true. Just because a large forwarder may have large Customer Experience teams, they are perceived to be better at customer relationships. Where…

As the UK heads into another lockdown, your freight forwarding offices are likely to be open to skeleton staff with many of your teams working from h…

We are well aware that no two clients are the same. That’s why we have adopted the intelligent implementation process.

It’s quite simple really. Onc…

Steve is my robot vacuum cleaner and has been looking after aspects of my home cleaning for almost a year.

I have a long history of personifying thi…

On average, it takes your freight companies customer service team on average 96 minutes to respond to your customers enquiry!?

Understand more about…